Shipping & Returns
Shipping
We ship via USPS and UPS Ground. Shipping costs are calculated based on real-time courier quotes, the total weight, and the value of your order. Once your order has shipped, we will provide you with a tracking number.
We currently ship to all U.S. locations and select international countries. If you'd like to place an order to a country not listed at checkout, please Contact Us, and we will arrange shipping and confirm the details via email.
Please note: Import fees apply to all international shipments. Your shipment's carrier will reach out with import and customs fees. We cannot estimate local customs charges.
Returns & Exchanges
We accept returns and exchanges within 30 days of receiving your order. All returned products must be in original packaging and condition. Receipt/Order Confirmation is Required for refunds. Refunds are processed to the original payment method. A 15% Restocking Fee will be applied to refunds over $800.
Non-Returnable Items:
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Vintage or antique items
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Framed or unframed artwork
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Intimates (underwear, socks)
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One-of-a-kind clothing and housewares
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Food, beverages, and perishables
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Items not in original condition
Return Shipping: Customers are responsible for return shipping unless the return is due to our error (e.g., incorrect or defective item). International shipping is not refunded for returns.
Sale Items: All sale items are final. Sale items can only be exchanged for a different size or returned for store credit if the desired size is unavailable. Promotions cannot be applied retroactively.
Refund Processing: You can expect your refund within 4 weeks of returning your item. This includes:
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Transit time for your return (5-10 business days)
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Processing time on our end (3-5 business days)
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Time for your bank to process the refund (5-10 business days)
Exchanges Process:
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For returns on NYC made Salter House Collection Items, Contact Us with your order number and desired item for return/exchange. We’ll send you instructions for returning your item(s).
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For exchanges of other items, please mail us your return with order details; then place new order for desired item(s). Once we receive your items we will process your refund.
* Note: We cannot exchange differently priced items, and we cannot cover return/exchange shipping fees for domestic or international orders unless the item is defective or damaged.
| Return Mailing Address: | Exchange Mailing Address: |
SALTER HOUSE
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SALTER HOUSE
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